Delivery Information
We aim to despatch your order within 24 hours of receiving it, Monday to Friday, subject to stock. (Goods are in stock more than 99% of the time.) If there will be a delay of more than a week we will let you know. Orders received by midday are usually despatched the same day. Orders over £40 are usually sent by courier for next day delivery to most UK addresses*. Orders less than £40 are usually sent by 1st class post, not guaranteed next day.
IF YOU NEED YOUR PARCEL NEXT DAY TELL US! If your order doesn't already qualify for next day courier delivery, we'll give you options for next day delivery where possible, even Saturday delivery. We are committed to giving you a personal service.
*NEWS - THE HOME DELIVERY SERVICE YOU’VE BEEN WAITING FOR!
From the 1st of February 2010 DPD, who courier most of our large parcels, have become the HEROES OF HOME DELIVERY. They can now provide you with a ONE HOUR DELIVERY WINDOW so that you don’t have to wait in all day for your parcel.
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They can notify you via text or email of a ONE HOUR DELIVERY WINDOW
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If it’s not convenient you can re-arrange via text or email to a more suitable date
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All communications will have our name included for instant recognition
Through this latest innovation DPD is able to ensure THE BEST POSSIBLE FIRST TIME DELIVERY SUCCESS, which saves everyone time and wasted journeys. This is better for you, DPD and the planet. For this service you'll need to provide us with your email address or mobile phone number.
DELIVERY TO MAINLAND UK ADDRESSES:
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Orders up to £12.00 pay £2.50
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from £12.01 to £40.00 pay £4.50
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from £40.01 to £150.00 pay £7.50
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above £150.00 delivery is FREE
Delivery is usually from one to three business days Monday to Friday, but please allow up to 14 days for smaller orders in case a parcel is temporarily misrouted by Royal Mail. Please allow up to 28 days when goods are not in stock. If you have not received a small parcel within 14 days please check with your local post office to see if they are holding it for you before calling us. Royal Mail should leave you a card telling you they are holding your parcel. If you have not received a large or high value parcel, or a card from our courier within 3 days, then please check the tracking online and contact our courier. If you have any problem please contact us at info@wholisticresearch.com.
Most small orders (e.g. a book, an enema kit, or a shower filter) are usually sent via Royal Mail. If you need your order urgently we can send small orders by Royal Mail Special Delivery or by next-day courier for a higher delivery charge - from £4.95 to £7.50 for next business day delivery. Please contact us so we can work out the most convenient and cost effective solution for you.
Large and high value orders (e.g. a juicer, water distiller, rebounder or Pulsor) are usually sent by courier via DPD (formerly known as Parceline) for next business day delivery, and can be tracked online at www.dpd.co.uk You can telephone DPD on 08459 300100. Contact us for your parcel's consignment number if you would like to track your parcel online or by telephone.
If you give us your email address when you order you will receive an automated email from DPD with your consignment number, tracking details and the option to choose an alternative delivery day (weekdays only).
Large orders sent by standard Next Day courier service will be delivered by DPD anytime between about 8:00 AM to 7:00 PM Monday to Friday. As of Sept 2009 DPD is trialling a new service aimed at providing you with a probable 2 to 3 hour time slot for delivery so that you will not have to wait in all day for delivery. If successful DPD will be the first courier to offer this service.
Delivery with DPD at other times, as follows, can be arranged by request for a higher carriage charge. It is not possible to choose an afternoon delivery.
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Next day by midday - £ 9.95
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Next day by 10 AM - £20.95
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On Saturday by midday - £27.95
If you would like to have your parcel delivered in one of these ways please leave a message in the 'Comments/requirements' box on your order form telling us which alternative method you would like to have your parcel delivered. We will adjust the carriage total before processing your order.
NEWS REGARDING POSTAL STRIKES AND DELAYS AT BUSY TIMES OF THE YEAR. If and when postal strikes occur here in the UK, and during busy periods like Christmas, orders under £40 (which are sent by post) may be delayed. Even after a strike ends parcels may be caught up in the inevitable backlog of post for a while. Orders over £40 to mainland UK addresses will automatically be sent by courier for next day* delivery without delay, subject to stock. If you need a small order urgently during a strike, or at any time, we can send it with our courier for £7.50 P&P to mainland UK addresses. So if you want an order under £40 to be delivered quickly please add a message in the 'Comments/requirements' box of your order agreeing to pay £7.50 for next day delivery. We will then despatch it with our courier instead of in the post and you should receive it the following day*.
*weekdays for orders placed by midday
DELIVERY TO OTHER AREAS:
Small parcels weigh up to 2 kg. The delivery charge for small parcels sent by Royal Mail will depend on the size, weight and value of the parcel. Please contact us for a quote, or to work out if your order will be classified as a small or large parcel.
Large parcels weigh from 2 to 30 kg and can contain multiple products. The prices of large parcels are as follows:
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Scottish Islands, Isle of Wight, Isle of Man, Isles of Scilly, Channel Islands and Northern Ireland pay from £6.95 to £23.95 maximum for large parcels, depending on the weight of the parcel and whether the large parcel is sent by Royal Mail or courier. Small parcels are sent by Royal Mail at the mainland UK prices. Delivery usually takes from 2 to 5 business days.
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Southern Ireland pays £19.95 maximum for large parcels. Delivery takes 2 to 3 days.
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France (including Monaco), Belgium, Germany, Luxembourg and the Netherlands pay £19.95 maximum per large parcel. Delivery usually takes 2 business days.
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Austria and Denmark pay £21.95 maximum per large parcel. Delivery usually takes 3 to 5 business days.
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Italy, Spain, Czech Republic and Slovakia pay £24.95 maximum per large parcel. Delivery usually takes 3 to 5 business days.
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Estonia, Finland, Hungary, Poland, Portugal, Sweden and Slovenia pay £30.95 maximum per large parcel. Delivery usually takes 4 to 10 business days.
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Bulgaria, Greece, Latvia, Lithuania and Romania pay £43.95 maximum per large parcel. Delivery usually takes 4 to 10 business days.
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Switzerland and Liechtenstein pay £57.95 maximum per large parcel, which includes a £25 non-EU customs clearance charge. Delivery usually takes 3 to 10 business days.
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Croatia, Bosnia-Herzegovina, Montenegro, Serbia, Norway and Iceland pay £75.95 maximum per large parcel, which includes a £25 non-EU customs clearance charge. Delivery usually takes 4 to 10 business days.
If you order multiple items we will pack as many products together as possible to keep the number of parcels, and therefore your delivery charges as low as possible.